Accessibility statement

Willow aims to make its English-language editorial website usable by people with different abilities, devices and browsing preferences. The site is operated from Jl. Taman Anggrek No. 25, Grogol Petamburan, West Jakarta, Jakarta 11470, Indonesia, and the editorial phone is +62 878 5241 9036. Accessibility is an ongoing practice rather than a one-time claim. Willow uses the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA as a reference point for design and review, while recognising that a reference point is not the same as full conformance on every page. The commitment is consistent with the spirit of Indonesia's Law No. 8 of 2016 on Persons with Disabilities, which recognises equal access to information. This statement covers all pages published under the Willow name on this site. It describes the position at the October 12, 2026 review. No independent body has audited conformance with WCAG 2.1 AA at this review, so the statement describes intent and practice and is not a certificate. Visitors who use assistive technology, a keyboard, voice control, magnification or a phone in bright daylight are all considered in design decisions.

1. Structure

   Pages use headings, landmarks, labels and meaningful links to support navigation. Content is written in plain language where the subject allows. Long pages include clear sections. We review structure when pages change. Each page has one main heading followed by section headings in logical order, so that a screen reader user can move between sections using heading navigation. Link text describes its destination rather than saying only "click here", and pages have descriptive titles. Lists and tables are used for lists and tabular information, not for layout. Pages are intended to use landmark regions such as header, main content and footer, which help assistive technology users move to the part of the page they need. Text is left-aligned and not justified, which helps readers who find uneven spacing difficult. Abbreviations and unfamiliar terms are explained in the text or in the glossary.

2. Keyboard access

   Interactive controls are intended to be reachable by keyboard and visible in a logical order. The mobile navigation exposes its expanded state. Visitors should be able to reach links, buttons and form fields without a pointer. A visible focus indicator shows which element is active, and the order of focus follows the order of the content. Expandable question-and-answer items can be opened and closed with the keyboard. The navigation menu on small screens can be opened and closed with the Enter or Space key, and focus is not trapped inside it. Pointer-only gestures such as dragging are not required to use any feature. Buttons and links are intended to be large enough to press on a phone without accidentally activating a neighbouring link. When an expandable item is closed, focus stays on the control that opened it.

   • (a) Tab moves forward through links, buttons and form fields; Shift and Tab moves backward.
   • (b) Enter activates links and buttons; Space also activates buttons and expandable items.
   • (c) A visitor who finds a control they cannot reach by keyboard can report it through the feedback route below.

3. Images

   Editorial images include descriptive alternative text. Decorative imagery is kept purposeful rather than used to carry essential meaning. If an image appears inaccurate or its description is unclear, report the page and suggested improvement. Alternative text describes what is visible, such as a person walking on a forest path or a table set with vegetables, in a sentence rather than a keyword list. Information in an image, such as a figure or a quoted phrase, is also provided in the surrounding text so that nothing important is available only visually. Photographs do not contain text that readers are required to read. Purely decorative images are intended to be marked so that screen readers can skip them. Alternative text is reviewed when an article is updated, and an image is replaced if its description no longer matches. Readers can ask the desk for a longer description of any image by sending the page title and the position of the image on the page.

4. Contrast

   Willow uses dark text on light editorial surfaces and light text on sage or charcoal bands. Colour is not the only method used to communicate an action or state. Browser zoom and text resizing should remain useful. Body text is set at a comfortable size with generous line spacing, and the site is intended to remain readable when text is enlarged to 200 percent in the browser. Links are distinguishable from surrounding text by more than colour alone, and hover and focus states are visible. Visitors who need a higher contrast can use their operating system's contrast settings or a browser extension. Text size is set so that browser settings for larger text are respected. Where light text is used on a sage or charcoal band, a solid colour with sufficient contrast is chosen and text is not placed over a busy photograph.

   • (a) Zoom: enlarge the page to 200 percent and the content should reflow without loss.
   • (b) Text size: increase the default font size in the browser settings.
   • (c) Report: if a colour combination is hard to read, send the page address and device to the desk.

5. Motion

   The site uses minimal motion and does not depend on animation to reveal core content. Visitors can use standard browser or device preferences. Future interactive work will consider reduced-motion settings. No content flashes more than three times in any one second, and no media starts playing automatically. Transitions on menus and buttons are short and do not carry meaning that is unavailable without them. A visitor who has asked their device to reduce motion should see a calm page with no loss of information. Pages do not refresh, advance or time out while a visitor is reading, and the visitor remains in control of the page position. If animation is added in future, it will respect the reduced-motion setting and offer a way to pause it. Any video or audio added later would have a text alternative and would not start by itself.

6. Forms

   Contact fields have visible labels and required states. The form should return a clear success message after submission. Visitors should avoid sending sensitive medical details. Contact the desk if an error prevents submission. Error messages name the field and describe what to correct, and entered text is not cleared when a mistake is found. The success message appears on screen after submission and is announced to assistive technology. A visitor who prefers not to use the form can telephone the editorial desk on the number above on business days from 09:00 to 17:00 Western Indonesia Time. Fields use plain labels and do not depend on placeholder text alone. Required fields are marked in text as well as visually, and the form can be completed without a mouse. The form has no time limit and does not ask for identity numbers, medical records or payment details.

7. Documents

   Willow prefers readable HTML to inaccessible attachments. When a downloadable resource is introduced, the team will review its text structure and identify its format. Alternative access can be requested. Where a document such as a PDF is offered, the page will state the file type and approximate size, and the document will use real headings, readable text and descriptive document properties rather than scanned images. A visitor can ask for the same content as an accessible web page, large-print text or plain text, and the desk aims to supply it within 10 working days. Files are named in plain language so that their content is clear before they are opened. No document is offered in a format that requires a paid tool to read. Where a table or chart is included, its data is also given in text.

8. Compatibility

   The site is intended for current mainstream browsers on desktop and mobile. Older browsers may render layout differently. A simple text experience remains a priority where practical. Pages are designed to work at narrow widths and in both portrait and landscape orientation, so content is not locked to one screen shape. Core content does not depend on scripts to be read, and the site is intended to work with common screen readers on desktop and mobile. Known limitations will be listed in the revision entries below once identified. Pages are checked on current versions of common desktop and mobile browsers and at several screen widths, including narrow phone screens. Pages are intended to remain readable on slower connections, with images sized for the web. Visitors who use an older device or a data-saving mode can still read the text of an article.

9. Feedback

   Report a barrier through contact.php with the page address, device or assistive technology and the task you were trying to complete. Do not include unnecessary personal health information. We review reports during editorial business days. Reports are acknowledged within 3 working days, and Willow aims to propose a fix or an alternative way to get the information within 15 working days. If a visitor is not satisfied with the response, they may raise the matter again with the editorial desk or contact the relevant Indonesian authority responsible for disability rights and digital services. Useful details include the web address, the date and time, the browser and device, and any assistive technology and its version. A visitor who prefers a reply by phone can say so in the message, and a callback is arranged during business hours. The desk tells the reporter what was changed once a fix is made.

   • (a) Acknowledgement: within 3 working days of the report.
   • (b) Proposed fix or alternative: within 15 working days.
   • (c) Escalation: raise the matter again with the editorial desk or the relevant Indonesian authority if the response is not satisfactory.

10. Revision

    This statement was reviewed October 12, 2026. We will record meaningful improvements and known limitations as the site develops. Accessibility feedback is treated as a product and editorial input, not a complaint to dismiss. The statement is reviewed at least once every 12 months and whenever a significant change is made to site layout or navigation. Known limitations at this review are that no independent audit has been carried out and that alternative text and heading order are checked page by page as articles are updated, so a small number of pages may not yet meet the intended standard. Visitors may request earlier versions of this statement, and the desk normally responds within 10 working days. Entries are listed by date below.

    • April 6, 2026: first version published with the launch of the Willow editorial site.
    • August 24, 2026: keyboard and focus guidance for the mobile navigation described.
    • October 12, 2026: reference standard, form behaviour, document formats and response times described in more detail.